Hotel Manager - Watford |
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| Posted: | 01/09/10 | ||
| Reference: | PT1174 | ||
| Type: | Permanent | ||
| Salary: | £17000 - 22000 | ||
| Location: | Watford, Hertfordshire | ||
| Hotel Manager - Watford Reference Number PT1174 Area South East Location Watford Brand Premier Inn Salary £ 17000 - 22000 Premier Inn Manager - Watford They say first impressions are important �" and very often, you and your team will be our customers' very first experience of Premier Inn. As Premier Inn Manager you responsibilities will include making sure our reception area is a friendly, welcoming and highly organised, you'll ensure that each customer's visit begins with a courteous, helpful and efficient service. You must also make sure that all bookings and enquiries are handled in a prompt, efficient and helpful manner. The Company: It's quite an amazing fact to learn that 75% of the UK population live within 5 miles of a Premier Inn �" such is the size our success. Indeed, we pride ourselves on being the UK's leading value hotel company, providing high quality rooms at a very reasonable price. With over 590 hotels nationwide, we can offer the extremely attractive proposition of a room for a family of four from just £29. And, as part of the wider Whitbread Group, your career potential with us is enormous. We pride ourselves on our internal "Talent" and invest in their development thorugh our "Shooting Stars" programmes. Rest assured, your career can really take off. Your main responsibilities will include: * Effectively managing reception and reservations through inspiring leadership of your team * Maximising occupancy, using appropriate incentives where necessary * Recruiting, training and motivating a committed team * Being an inspirational leader and leading by example * Controlling costs in order to meet targets * Making sure all health and safety, fire and security regulations are adhered to Your skills and qualifications will include: * A proven track record in customer service * Previous experience of managing a small, dedicated team * First-class communication skills and a smart appearance * Good motivating and coaching skills * A highly organised and meticulous approach What we will be looking for in you: The nature of this role means we're looking for someone who has two crucial characteristics. The first is that you'll be totally dedicated to customer service and will instil this enthusiasm into your team. The second is that you'll be highly organised, have a great attention to detail and know how to priorities a number of duties to give your customers the very best in service. Requirements * Graduate level or equivalent * Rooms management experience * Experience of working with budgets and financial data * Ability to analyse and interpret data * Experience of leading a team, including managing and developing team members * Excellent communication skills, written and verbal * Able to use own initiative | |||
