Store Manager - London

Store Manager - Caffe Terra, Fitzrovia, London

We are looking for an enthusiastic, forward thinking and customer focused individual to manage the first Caffè Terra store in London, in the brand new and shiny Rathbone Square!

Ideally you will have prior experience in a food/coffee retail environment having managed a team of at least 10-12 team members, including food production. Your shifts will vary each week between 6am-8pm including weekends, so it is really important you are fully flexible and able to commute to Central London (see the easiest routes below).

What you will get:

• £21,000 to £27,000 p.a., dependent on prior experience
• Full time, 40 hours per week
• 28 days holiday p.a. (including bank holidays)
• Freshly made meals & drinks on shift
• Enrolment in the company pension scheme
• Interest free season ticket loan
• Access to reduced cost private health insurance

What you will give:

• develop, plan and execute sale and profit plans and show initiative to launch the store and increase the profitability of the store by growing sales and controlling costs
• maintain and utilize daily, weekly, quarterly and annual financial reporting tools
• ensure proper team member coverage, scheduling according to the needs of business while maintaining target labour costs
• identify staffing, recruiting, interviewing, hiring, and training needs of qualified candidates
• facilitate on-going training and development of current staff to deliver exceptional customer service
• consistently monitor, coach and encourage your team to meet Caffè Terra’s service standards
• maintain a clean well-merchandised store, following visual presentation plans and standards
• promote and practice safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents
• able to perform all point of sale duties, front and back of house functions including food production, opening and closing procedures, coordinating with CT HQ as necessary
• be part of Caffè Terra’s corporate social responsibility initiatives
• assist with brand management and marketing (online and offline) in conjunction with our PR team
• review app utilisation
• assist the finance and accounts team, working with them to develop KPIs and operational targets
• lead the smooth role out of all initiatives
• keep up-to-date with industry trends and developments, including new technology and new product mixes

Nearest tube and bus routes to Rathbone Square

• Closest tube stations: Oxford Circus and Tottenham Court Road
• Served by bus routes including: 1, 10, 14, 24, 25, 29, 55, 73, 98, 134, 176, 390, N1, N5, N8, N20, N29, N71, N73, N98, N171, N207, N253, N279