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Senior Duty Manager –Full time - Elite Venue Selection The Grand Hotel Sunderland

Employer
Britannia Hotels
Location
Sunderland, Tyne and Wear
Salary
Competitive
Closing date
14 Dec 2018

View more

Sector
Shift Manager
Job Type
Full Time
Senior Duty Manager – The Grand Hotel Sunderland

Why wait to make your next career move?

Apply now and you could be working for The Grand Hotel Sunderland! Our Hotel offers spacious accommodation and a superb location overlooking the beautiful beaches of Seaburn, just two miles from the city centre.

The Grand Hotel Sunderland offers 82-bedrooms, an on-site Bar & Restaurant and five versatile event rooms that can accommodate up to 300 delegates. Due to continued expansion we are looking to recruit a Senior Duty Manager who will be responsible for maintaining consistent standards of service and ensuring guest satisfaction while creating a work environment that supports organisational values.

As Senior Duty Manager you will be required to;

  • Maintain consistent standards of service, ensuring guest satisfaction and organisational values

  • Promote all hotel facilities to guests and potential customers

  • Deal with customer enquiries correctly and as efficiently as possible

  • Maintain a proactive attitude towards all staff in various departments and represent the company to project the best image and high level of standards

The successful candidate will have experience running the Duty Manager Shift in a Hotel holding 100 bedrooms or more. You will have excellent communication skills with both employees and guests and demonstrate exceptional customer service and management skills.  

In return for your commitment, we will support you in this new opportunity, with

 

  • Up to 28 days holiday including bank holidays per annum

  • Discounted stays for you & your family at any of our hotels & parks
  • Meals on duty (Subject to eligibility)
  • Uniform (Subject to position)
  • Accelerated promotional prospects

The Grand Hotel Sunderland are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

The Grand Hotel Sunderland will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions. If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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