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Host - Ripon - Fletchers Brasserie

Employer
Grantley Hall
Location
Ripon, North Yorkshire
Salary
£22,000 - Live in Accommodation Available
Closing date
20 Feb 2019

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Sector
Host
Job Type
Full Time

Job Details

Host - Fletchers Restaurant - Grantley Hall

Grantley Hall is an exclusive, five-star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city center style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Grantley Hall is due to open in Spring 2019, we have an exciting opportunity for multiple Fletchers Restaurant - Host to ensure our guests receive a five star service.

Benefits

  • 31 days annual leave (including bank holidays) increasing with service
  • Modern and spacious live in accommodation for eligible roles.
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
  • Increased maternity and paternity leave with length of service.
  • We celebrate success. With a summer party, winter awards ceremony as well team events and incentive throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing

We are proud to be accredited by The Workplace Wellbeing Charter.

  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals ac-cordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals’ requirements.
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a five-star career at a five-star hotel.

Key responsibilities

  • Take table reservations for internal & external over the phone
  • Input correctly the reservations into the restaurants booking system
  • Greet customers as they step into the hotel facility
  • Provide helpful and inviting environment for guests
  • Answer questions asked by guests accurately
  • Constantly remind servers of guests waiting
  • Estimate wait times for guests
  • Monitor guest waiting list
  • Provide a menu for customers and explain the specials or allergens
  • Regularly check the reservation book for next meal reservations
  • Ensure that guests are being attended to
  • Escort guests to their seats, provide them with a clean and correct menu 
  • Schedule reservations in advance for guest
  • Ensure that all guests requirement are met in a timely manner
  • Introduce guests to their servers
  • Make contact with guests as they leave, help them with their coats and bid them goodbye
  • Constantly, liaise with the Restaurant Manager and Head Chef

Key Skills, Qualities & Experience

  • Good management skills
  • Good organizational skills
  • Strong customer skills
  • Ability to be flexible and to multitask
  • Possess enthusiastic spirit
  • A friendly and an outgoing disposition
  • Smart and energetic personality
  • Ability to communicate effectively
  • Previous experience in related industry or similar role
  • Ability to cope with challenging situations
  • Ability to put smiles on people’s faces
  • Ability to work as part of a team
  • Possess interpersonal and problem-solving skills

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

Company info
Mini-site
Grantley Hall

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