Conferencing and Banquet Shift Leader - Ware

Posting Date Jun 06, 2019
Job Number 19077482
Job Category Food and Beverage & Culinary
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Ware, Hertfordshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Experience:

• Working with people, customer focused.
• Previous Food and Beverage Experience
• Previous Experience in a Supervisory role

Skills and Knowledge

• Teamwork and Leadership
• Customer Focus
• Personal Impact
• Analysis and Judgement
• Commitment
• Developing People
• Business Sense

Education or Certification

Good level of English essential in reading and writing

The following are specific responsibilities and contributions critical to the successful performance of the position:

Upon receiving weekly BEOs to ensure that all details are read through and queries/questions raised with the banqueting office.

To ensure that all casual staff are booked for each function in accordance with laid down staffing levels.

To liaise with clients on the day of their function with regards to any amendments or extra requirements.

To ensure that all beverage functions are run smoothly and efficiently and to the highest possible profitability.

To liaise closely with the Head Chef with regard to styles of service and catering numbers, before each event.

To ensure that all Banqueting areas comply with the Health and Safety regulations.

To enforce the No Smoking and Fair Treatment policies at all times.

To compile staff rotas in advance and submit to all banqueting associates.

To submit timesheets to Paymaster each week with any overtime requirements being authorised by the Director of Catering prior to the payment.

To ensure the Banqueting Porters are supervised in the set up of the function room to the specifications as laid down by the room plans.

To ensure that casual waitress, waiters, wine waiters and bar staff provide high standard of service, and are briefed before each event.

To report all equipment malfunctions to the Banqueting Office and maintenance on the appropriate docket.

To ensure that the discipline is maintained in the department and to ensure good timekeeping.

To assist the Conference and Banqueting Manager in the training of all Banqueting employees, on an on-going basis, according to the company standards.

To comply with any reasonable request by the clients or management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures

To perform duties as described by Marriott LSOPs.

To enforce the grooming standards set out by the management.

To ensure that all guest response forms are filled as and when required.

To make sure that every guest leaves satisfied.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.