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Food and Beverage Host - London

Employer
Grosvenor Casinos
Location
Piccadilly, London
Salary
£8.55 per hour
Closing date
12 Aug 2019

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Sector
Host
Job Type
Full Time

Job Details

Food and Beverage Host - Grosvenor Casino: The Rialto, Piccadilly

40 hours per week

We are looking for F&B hosts to join one of our busy Central London Casinos. You will be the face of our food & beverage offering, providing exceptional Customer Service and hospitality to our visitors.

The main duties of the role are:

  • To be customer obsessed and carry out your duties in a  manner that will ensure that all customers have a value for money experience and come back to us
  • To greet and welcome customers in preparation for service in all areas of the Club.
  • To be fully familiar and conversant with current promotions and products available to ensure that the customer is able to make the most of their visit
  • To proactively offer and provide a friendly accurate, efficient and prompt service of food and beverages.
  • To be aware of daily / weekly targets and ensure that they are achieved.
  • To display a friendly and enthusiastic manner at all times, responding positively to all Customer requests in accordance with the Company’s F&B Host Cycle.
  • To always ask the customer for their Grosvenor card and actively encourage the customer to use the card.
  • To advise and assist customers in understanding how the Grosvenor card work so that the customer is able to make the most of their experience at the casino.
  • To be aware of and ensure compliance with all relevant legislation e.g. Liquor Licence, Weights and Measures etc. and inform management of any breaches if they occur.
  • To comply with all regulatory provisions in respect of sanitation, food safety and ensure that we promote an environment that encourages responsible drinking
  • Accurately account for stocks, spillage and wastage
  • To complete daily, weekly and monthly cleaning schedules in accordance with the Company requirements

We are looking for friendly team members, so if you have customer facing experience and would like to join one of the largest gaming brands in the UK, please get in touch.

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