General Manager / Venue Manager – North Wales

General Manager / Venue Manager – North Wales

Job Type: Full Time - Permanent

We encourage applications from those willing to relocate!

Plas y Brenin, The National Outdoor Centre, is the UK’s home of true adventure. It is the place for everyone to come and discover new outdoor sports, improve their performance and have great adventures across a range of activities including climbing, hiking, kayaking, canoeing and biking.

We are looking for an organised Venue Manager to handle the customer experience, hospitality and day-to-day maintenance functions for the National Outdoor Centre. In this role you will be required to oversee the day to day running of PYB, liaise with corporate clients, event managers and the general public, and coordinate logistics. You will also be required to manage the maintenance of the venue.

To be successful you should demonstrate excellent problem-solving abilities and strong leadership skills. You will be able to anticipate all logistics and requirements for courses, experience days, and larger events. You’ll show exceptional organizational and interpersonal skills and ensure the venue generates surplus for the organisation.

As Venue Manager you will be overseeing the daily management of the facility and staff members working at a venue to make sure all customers have a positive experience during their stay and directing the services offered at the venue, such as activities, conferences, meetings and events. You will be the ambassador for the guest journey and ensure brand values and service behaviours are delivered consistently in a professional and friendly environment. Responsible for making sure that all areas of the venue environment run smoothly and work together successfully. It should be natural for you to give direction to the hospitality teams who are passionate and dedicated in delivering exceptional guest experiences. The role requires a hands-on approach and you will improve standards, have attention to detail and be commercially minded with a vision to improve profits and support marketing campaigns. You will be a foodie and have passion, flair and imagination in developing our catering offer and guest stay.

More information about the role, and what makes Plas y Brenin a great place to work, can be found below.

Please note that the vacancy may close early upon finding a suitable candidate.

WHY WORK WITH US?

Plas y Brenin is a hugely rewarding place to work; you’ll benefit from being at the heart of the outdoor sector and be surrounded by people with a passion for adventure sports. Further benefits of being a part of our incredible team are:

Discounted places on scheduled Plas y Brenin courses

Free hire of a range of equipment from our stores and river access

Free use of on-site facilities including our climbing wall and training wall, rolling pool, strength and conditioning suite and mountain bike track

Discounted B&B for staff and family members.

Nest pension

Friendly, flexible working environment

Health and wellbeing support for all employees

VENUE MANAGER RESPONSIBILITIES

Overseeing customer experience, beverage and food operations for events and individual guests.

Deliver a variety of fabulous food offerings ensuring our menu is bursting with a combination of feel-good comfort foods, healthy options.

Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.

Collaborate with the commercial team on course bookings and events and liaising with clients to determine event requirements.

Managing staff and overseeing schedules to make sure all departments have enough employees to aid guests.

Oversee personnel including receptionists, catering, housekeeping, and the outsourced facility management company on their routine maintenance activities.

To be responsible for the preparation of the department’s payroll forecast on a weekly basis, controlling payroll in line with budget.

Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety.

Manage a range of service suppliers and contractors onsite ensuring robust procurement.

Support financial activities including establishing and aiding stock management, department budgets and management

Ensuring recruitment, training, development and staff management, including carrying out performance reviews/job chats as per company procedure.

Operate guest laundry service efficiently and effectively.

Providing customer service and accommodating clients who need extra assistance

Managing departments and teams, provide and produce KPI’s

Providing training on changes in services and to suggest and implement new ideas

To be part of the onsite rotational Duty Manager team

Scheduling and overseeing maintenance and repairs in individual rooms and common areas

Working with inspectors to ensure the facility meets all requirements

VENUE MANAGER SKILLS AND QUALIFICATIONS

Bachelor’s degree in events management, hospitality, or similar preferred.

At least 2 years experience in a similar venue at management level.

Collaborate with the commercial team on course bookings and events and liaising with clients to determine event requirements.

Ability to multitask and remain calm in stressful situations.

Good Customer Service and strong people skills and client-facing skills.

Strong Organisational Skills

To have a strong sales background, within Hospitality/Events/Catering/Venue or Park management.

Accounting and Financial Management.

Problem Solving Skills for both customers and staff members that have problems at the site, the ability to understand and resolve concerns raised by guests.

Mature Leadership to help oversee and motivate staff members.

Loads of energy, ideas and enthusiasm.

To be passionate and positively spirited about all food.

Willingness to work long hours and on weekends and holidays.