Skip to main content

This job has expired

General Manager - Richmond-upon-Thames

Employer
The National Trust
Location
London, Greater London
Salary
55,049 pa
Closing date
9 Jun 2022

View more

Job Details

General Manager - Richmond-upon-Thames

Summary

As General Manager for the Ham Portfolio, you'll lead from the front, inspiring and motivating your team across five London sites. You’ll turn strategy into reality and deliver across a broad range of operational areas as you share beautiful places with our supporters and communities.

Ranging from 17th-century treasures to 20th-century innovation, this group is made up of some of the most iconic houses and gardens in the National Trust and includes Ham House & Garden, Red House, Fenton House, Carlyle’s House and 2 Willow Road. Whether it’s exploring the relevance of our stories to urban lives today or establishing best practices for climate change mitigation, we strive to be proudly internationally significant and locally loved too.

Salary: £55,049. Please note that the salary includes an additional London weighting of £2,828 per annum

Contract: This is a 12-month fixed-term contract opportunity covering maternity leave

Working hours: Some bank holidays and weekend working required on a rota basis



What it's like to work here

Supported by national and regional specialists the General Manager is a leadership role, with the autonomy and independence to adapt our national strategy into local plans that respond to the local environment and context, all helping to ensure that we care for places of historic interest and natural beauty for ever.

This is a complex portfolio of listed buildings, accredited museums and stunning outdoor spaces, some open 363 days a year, others by limited, in depth pre-booked tours. Whilst we manage the busiest pay for entry National Trust site in London, we emphasize quality over quantity in everything we do. We are striving to increase the diversity of who we work with and who visits us, using history and culture to bring people together. We also focus on increasing our ability to adapt to the impacts of climate change, from innovating in our gardens, to how we manage our buildings and collections. You’ll ensure these priorities are baked into our operational and project decision making.

We’re looking for a leader who can continue to create a culture of trust, accountability, inclusivity and innovation. You’ll also be part of a dynamic wider General Manager community in London, committed to addressing unequal access to nature, beauty and history in urban places.



What you'll be doing

You'll be leading a team of Heads of Departments ranging from Curators and Head Gardeners to Operations Managers and Facilities leads. Working alongside Area Managers operating the commercial businesses, you’ll have overall accountability for the portfolio’s visitor experience, risk and compliance, financial success and conservation practices.

You'll provide inspirational leadership for a large team of staff and volunteers, bringing people together to agree on priorities and decisions about the portfolio’s projects, operations and future.

Working in Europe’s largest conservation charity, a key part of your role will be championing and advocating both internally and externally, spotting new opportunities to deliver our cause. You’ll work in partnership with people and organisations outside the Trust to create the biggest impact for people who access our rich cultural and natural heritage.



Who we're looking for

You'll need to be great at delivering through others and love making things happen. You’ll be able to judge when to step in and change direction and when to trust the experts in your team, focusing people on the clear priorities set out in our plans. You’ll be comfortable jumping between operational problem solving and strategic long term thinking, bringing in the right people for each situation.

With many skills in your toolkit, you'll need to demonstrate the following experience:

  • You will be an outstanding leader of people
  • You will have an understanding of – or interest in – the historic or natural environment, culture and heritage, and the balance between managing public access and conservation
  • You'll be interested in our supporters and urban communities and what matters to them
  • An excellent communicator, you will have experience in connecting teams and building toward a shared vision
  • You'll be committed to inclusion and diversity
  • You'll be comfortable managing operational risk, understand the underpinning need for compliance and know what it means to hold others to account


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
Mini-site
The National Trust

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert