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Cluster Manager - Game - Canterbury

Employer
GAME
Location
Canterbury, Kent
Salary
Competitive
Closing date
19 Jul 2022

View more

Sector
Area Manager
Job Type
Full Time
Cluster Manager - Game - Canterbury

Company Description

Founded in 1992, GAME is now the UK's leading gaming specialist. With over 250 stores and an expansive website, we have expert knowledge on a wide range of games, consoles, accessories and more. We are passionate about gaming, and devoted to building the most valuable community for gamers in the UK. The gaming community is at the forefront of our vision, providing products and services to help unlock players' full potential.


    Job Description

    The Opportunity

    As a Fraser's group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards.

    Reporting to the Area Manager, you will be responsible for the management of your store and team within The Frasers Group and be accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach and progress team engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

     

    The Ambition

    Key Result Areas and Competencies:


    1. Operations:

    • Manage store operations and ensure delivery to expectation on all KPI's
    • Plan and prioritise workload to ensure a productive and efficient team
    • Make confident decisions, and delegate to your team effectively
    • Be accountable for all store compliance of process and procedures whilst maintaining a safe environment for both your team and customers
    • Train and coach the team to best practice and provide evidence of best practice through area/regional visits
    • Use business communication tools to oversee completion of tasks and meet deadlines


    2. Controls:

    • Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
    • Plan store schedules in line with store trading patterns and business expectation
    • Manage compliance with processing of payroll issues and problem-solve effectively
    • Drive excellent performance on wage controls through floor-based observations and efficient practices
    • Be organised and consistent with daily structure to ensure store meets compliance, customer service and security standards
    • Guide the team to work within timeframes set by the business and set realistic expectations daily


    3. Sales

    • Understand business and customer expectation and motivate the team to deliver an excellent customer experience
    • Understand product features and benefits and train your team to maximise sales opportunity
    • Understand assigned KPI targets and communicate these clearly to the team. Execute and actively track against these targets and motivate your team to deliver these results
    • Understand retail industry, business challenges, competitors and customers, with a strong commercial awareness
    • Use reports to analyse and manage commerciality of key products to impact sales and profitability
    • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency


    4. Development

    • Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance
    • Be self-driven in own personal development and take on developmental feedback constructively
    • Plan for development and create a clear team succession plan to encourage next generation and support business growth
    • Create an environment that encourages and rewards performance fairly and equitably
    • Understand and promote the Frasers Group core values and coach the team to engage with these values
    • Engage with your team to feedback new ideas and contribute to the wider business


    5. Leadership and Management

    • Inspire your team and act as a role model
    • Develop, coach and motive your team to achieve success, holding them accountable where appropriate
    • Take responsibility of your store and be accountable for any outcomes
    • Develop relationships with your store team and ensure everyone is working to the same goals
    • Work closely with the Area Manager and contribute to the success of your area as a whole


    6. Technical Skills - BELONG Arena

    • Keep up to date with the latest gaming and Esports news
    • Share your passion and expert gaming knowledge with our customers
    • Grow the Belong community through appropriate Arena content and activities
    • Drive publisher funded Belong activity
    • Grow Belong utilisation, customer value passes and memberships

    Qualifications

    The Requirements

    • Minimum of 3 years retail management experience
    • Ability to positively impact results in sales, payroll and stock loss
    • Proven record of developing a Management team and talented individuals
    • Must be able to work well under pressure and to strict deadlines
    • Committed to achieving the highest store standards and customer service experiences
    • Strong commercial awareness and able to analyse company and store reports

    Key Behaviours:
    An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:


    Own it and back yourself
    Takes responsibility for results and constantly strives to deliver above expectation
    Is fearless in the face of adversity and owns their decisions


    Think without limits and take the team with you
    Continuously pushes own performance and inspires their team to never settle for average
    Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so
    Champions others achievements and celebrates success


    Don't hesitate and act with purpose
    Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times
    Drives their team to deliver great results, executing all tasks within expected timeframes whilst maintaining quality at all times

     



    Additional Information

    This role will cover 3/4 stores - Ashford, Canterbury, Thanet Link and Folkestone and will suit someone with high turnover single site or small multisite role experience

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