Food & Beverage Supervisor - Glasgow, Glasgow City

Food & Beverage Supervisor - Glasgow, Glasgow City 

Are you ready for a new and exciting career with us?

We have a fantastic opportunity at our Alea Casino, Glasgow's renowned fun and entertainment destination within the heart of the city.

You will be responsible for supervising our F&B team within the venue, from the bar, casino floor service and our restaurant. This is a perfect opportunity for you to develop and establishing yourself to become the next leader within our business!

We are hiring for an F&B Supervisor who will need to work a mixture of shift patterns either mornings, afternoons or nights.

We offer lucrative employee benefits; Below is a taster of what we offer:

• Enhanced salary from midnight until 6am
• Service Charge
• Tips
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

From midnight until 6am you will also earn a salary enhancement, tips and service charge!

What the role entails:

Within this role you will be vital in supporting our food & beverage team, assisting the management, leading the food and beverage team within the restaurant and casino floor and overall ensuring our customers receive the best service we are renowned for.

MAIN DUTIES:

• Complete orders placed by waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
• Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
• Ensure tables setup and bar appearances are maintained at all times i.e - table setup standards, adequate stock availability etc.
• Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
• Ensure the team provide, outstanding customer service and guest relations at all times.
• To rectify any customer complaints or deal with any guest queries that may arise whilst on duty.
• To assist the management team in completing team appraisals, service reviews and training.
• To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction.
• Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings, marketing suggestions and enquiries.

DESIRED SKILLS:

• A good level of verbal English.
• Understanding of basic food hygiene.
• Ability to be a brand ambassador for the restaurant.
• Strong communication skills.
• Able to train, monitor standards consistently.
• Attention to detail.
• Positive and upbeat attitude.
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or over and have the right to work in the UK.