Bar Manager - Thames Ditton, Surrey

Reports to: Service Manager
Department: Food & Beverage
Contracted Hours per week: 40

Ready to shake things up 

Do you have a passion for management, leadership, and creating unforgettable experiences?  Well, we are looking for a dynamic, experienced, enthusiastic and dedicated Bar Manager to join our team! 

The ideal candidate will have a passion for the hospitality industry, strong leadership skills, and the ability to create a welcoming and vibrant environment for our clients. 

What You'll Do: 

• Lead our talented bar staff, ensuring top-notch service every time. 

• Maintain a fun, energetic atmosphere that keeps clients coming back. 
• Manage administration for the bar, and bar setup for functions 
• Train and mentor, the team, bringing out the best in each team member. 
• Overseeing the cleanliness of the bar area paying attention to possible health hazards & regulation violations, which will include opening/closing check lists, daily/weekly clean schedules
• Create effective rotas to ensure the bar is well staffed during peak hours and appropriately staffed during quieter times.

 What We’re Looking For: 

• Proven experience in a busy bar environment

• A creative mind and a sharp eye for detail

• Strong leadership and communication skills

• Ability to thrive under pressure in a fast-paced letting 

• A passion for delivering exceptional experiences

Why Join Us? 

• Competitive salary  

• Work in a vibrant, fun, and supportive environment. 

• Be part of a team that values creativity and excellence 

• And lots more benefits...... 

Key Responsibilities: 

• Oversee Bar Operations: Manage day-to-day operations, including opening and closing procedures, stock management, and ensuring the bar runs smoothly. 

• Staff Management/Leadership: Lead, train, and motivate a team of bar staff to deliver exceptional customer service. Schedule shifts and manage staff performance. 

• Customer Service: Ensure all customers receive prompt and friendly service. Address customer inquiries, complaints, and feedback effectively. 

• Inventory and Stock Control: Monitor inventory levels, order supplies, and manage stock rotation to minimize waste and ensure efficient bar operations. 

• Compliance: Ensure adherence to all licensing laws, health and safety regulations, and company policies
• Communication: Strong interpersonal and communication skills, both verbal and written. 

• Financial Management: Manage cash handling procedures, track daily sales, prepare reports, and assist in achieving financial targets. 

• Promotion: Plan and promote bar events, special offers, and new products to attract and retain customers. 

Qualifications and Experience: 

• Experience: Minimum of 2 years experience in a supervisory or management role within a bar or hospitality setting. 

• Customer Focused: Excellent customer service skills and a passion for delivering a high-quality experience. 

• Organized: Ability to manage multiple tasks and work under pressure. 

• Technical Skills: Proficient in using bar management software and basic financial reporting.

Key Performance Indicators - KPIS
Produce and execute Annual Events Calendar
Improve Customer Service and experience (Measured by NPS)
Improve Gross Profit margin