Front of House Team Leader - Cardiff
Our Team Leader role is guaranteed to be challenging each and every day and never, ever dull! Unfortunately if you'e dull, you ain't gonna fit it - From a supervisor, a team Leader or Shift Leader we need energy, enthusiasm, engagement and the ability to get the team ready for the shift. Coupled to that if you love food, drinks, coffee, music and generally feeling like you're not really at work because you're having so much fun then my advice to you would be to skip the next few boring paragraphs and click apply... You don't need to have come from pubs, bars, restaurants or clubs as were keen to get you on board if you really understand what team work and customer service is.
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards. Main responsibilities include:
Take responsibility for team work, leading and motivating team members
Hold pre session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
Assist in implementing and driving promotional activities
Support and coach team members to upsell
Deal with any issues that arise during each shift promptly and professionally, seeking advice from the duty manager where necessary
Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
Liaise with other departments Including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
Assist the General and Deputy Managers as and when necessary to make the business run effectively and efficiently.
In return, we can offer you an award winning development programme with access to apprenticeships along with 25% discount on food and drink for you and your entire party in all our pubs and venues. We have an employee benefits scheme which gives you discounts across hundreds of brands and services and a contributory pension scheme.