Welcome Host​ - Stoke-on-Trent

Stoke-on-Trent, Staffordshire
Competitive
21 Sep 2017
27 Sep 2017
ALT0001AJ

2017 Welcome Host​ - Stoke-on-Trent

We are currently recruiting for Welcome Hosts to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! 

As a Welcome Host you will be one of the first and last employees that a guest will come into contact with so it’s your job to make a fantastic first and last impression for our guests.  This role involves all aspects of ensuring guests have a smooth, efficient and memorable arrival and departure to the resort including operation of the turnstiles, cash handling, traffic management and car parking. Maintaining a high standard of customer service and safety is crucial as these first and last impressions really count, a good knowledge of the Resort is needed to answer various guest queries – but above all the desire to deliver memorable experiences to our Guests is paramount. There are a range of procedures to be followed including profit protection, health and safety and ensuring that you are following our Code of Safe Working Practice in line with training. Hours range from 5 hours to 12 hours per day. Additional training can be offered in order to cover Team Leader positions as and when required.

Ask yourself these questions:

  • Do you understand the importance of delivering exceptional customer service?
  • Do you like working in a fast paced environment?
  • Do you enjoy working as part of a team?

If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of the great benefits including a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off Lego, and much more!

This role can be either full time or part time, fixed term, from July 2017 until 5th November 2017, working weekends and bank holidays as required.  Pay rates are in line with National Minimum Wage and National Living Wage.

We offer flexible opportunities, in a totally unique environment. 

Merlin Entertainments is committed to safeguarding and promoting the welfare of children and expects all employees to share this commitment