Host​ - Stoke-on-Trent

Stoke-on-Trent, Staffordshire
£6.50 - £7.50 per hour
22 Jun 2017
29 Jun 2017
ALT0001FN
Full Time

2017 Hotel Welcome Host​ - Stoke-on-Trent

We are the Alton Towers Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for an Assistant Night Manager to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!  We're looking for enthusiastic people to join our existing hotels nights team.

About the role

Guests arriving at Alton Towers Resort's Hotels are some of the most excitable in the world.  That's because every day is jam packed with laughs, fun and thrills from breakfast to bedtime.  Welcoming guests into the Hotels, you'll make sure they have everything they need to get the fun started and drive a seamless customer service from the word go.

Stationed in the hotel reception and working closely with the Reception team, you'll deliver a friendly service to every last family that checks in.  It's up to you to strike up conversations, answer questions, offer handy tips and make guests feel at home from the moment they arrive.  So you'll need to know all there is to know about the Resort - from the fastest rollercoasters and tastiest restaurants, to the various hotel facilities and different types of rooms.  You'll also be willing to pitch in with the porters and receptionists when we're particularly busy.  And spotting ways to improve our world-class service, you'll help to keep guests coming back for more.

About you

We're looking for people who love seeing faces light up.  Who understand that the fun of an amazing day out is built on the hard work and enthusiasm of every team member.  So as well as being reliable, trustworthy and experience in a customer service role, you'll bring bags of personality, a real passion for serving others and a natural affinity with grown-ups and children alike.  Balancing friendly interaction with getting the job done, you'll go out of your way to make sure our guests have a fantastic experience.

Alongside a competitive salary of £6.50 - £7.50 per hour.  You can look forward to enjoying a great benefits package including a Merlin Magic Pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more!